Service and Warranty

What happens when things go wrong!

Service

Basic Service Contract

• Read the basic service agreement carefully before purchase

Extended Service Contract

• Evaluate the need for an extended service contract carefully 
• Most computers are pre-tested ("burnt in") before leaving the factory
• If a computer component is going to fail, it will usually do so within the first year
• If a computer is more than three years old, consider replacing it instead of fixing it

Warranty

• Usually covers parts and labour for the first year
• Determine who will provide the service before you purchase the machine 
• Consider dealing with a vendor who services what they sell

Dell Computers

Service

• Basic service is for one year of next-business-day on-site service
• May not be available in isolated rural communities!